Refund policy
At Bubiva, we want you to feel confident when shopping with us. If your purchase does not work out, we are happy to accept eligible returns within 30 days, subject to the conditions below.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be:
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Unused and in its original condition
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Clean and free from signs of use
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Returned with any original packaging or accessories that came with the product
For baby toys, we strongly recommend checking the item carefully before use. For health, safety, and hygiene reasons, an item that has been used may not qualify for a return.
How to Request a Return
Before sending an item back, please contact our support team at support@bubiva.shop with your order number and a brief explanation of the reason for the return.
Please do not send a return to the business address unless our support team has provided return instructions. This helps us make sure your return is handled correctly.
Once your return request is reviewed and approved, we will provide the appropriate return instructions.
Return Shipping
Unless the item is defective, damaged, or we made an error with your order, the customer is responsible for the cost of return shipping.
We recommend using a trackable shipping service when returning an item. Bubiva is not responsible for a return that is lost or damaged while being shipped back to us.
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can review the issue and help with the appropriate solution.
Refunds
After your returned item is received and inspected, we will notify you whether the return has been approved.
If approved, your refund will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to be processed. Once the refund has been issued, the time it takes for the funds to appear in your account may also depend on your bank or payment provider.
Non-Eligible Returns
A return may be refused if the item has been used, damaged after delivery, altered, or returned outside the 30-day return period.
Order Issues
If you receive the wrong item or your order arrives damaged, please contact us promptly at support@bubiva.shop. Include your order number and, when appropriate, clear photos of the item and packaging so our team can review the issue.
Contact Us
If you have any questions about returns or refunds, please contact:
Bubiva
Email: support@bubiva.shop
Phone: +1 828-341-6624
Website: www.bubiva.shop
Business Address: 7920 Cambridge Commons Dr, Charlotte, NC 28215, United States
Bubiva reserves the right to review return requests individually and apply this policy fairly based on the circumstances of each order.