Contact information
We’re here to help. If you have a question about a product, need assistance with an order, want to check on a shipment, or need help with a return, please feel free to contact Bubiva.
Our customer support team will do its best to respond as soon as possible during regular business hours.
Get in Touch
Store Name: Bubiva
Website: https://www.bubiva.shop
Email: support@bubiva.shop
Phone: +1 828-341-6624
Business Address
Bubiva
7920 Cambridge Commons Dr, Charlotte, NC 28215, United States
Business Hours
Our regular business hours are:
9:00 AM – 6:00 PM
Based on our business location's local time.
Messages received outside of normal business hours may be answered on the next business day.
Order and Shipping Questions
If you are contacting us about an existing order, please include enough information for us to locate and review your order, such as your order number and the email address used when placing the order.
Our usual order schedule is:
- Order Processing: 1–3 business days
- Estimated Delivery: 5–11 business days after processing
- Shipping: Free standard shipping on all products
- Tracking: Available for shipped orders
Our daily order cutoff time is 5:00 PM Pacific Time (Los Angeles time). Orders placed after the cutoff may be handled on the next business day for processing purposes.
Returns and Refunds
If you need help with a return or refund, please contact us before sending an item back.
Our return policy allows requests within 30 days for eligible unused items. Return shipping costs are the responsibility of the customer.
Once an eligible refund is approved, it will be issued to the original payment method. Refund processing may take approximately 5–10 business days, depending on the payment provider or financial institution.
Payment Questions
Bubiva accepts the following payment methods:
Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet.
Available payment options may vary depending on your location, device, and the options presented at checkout.
Before You Contact Us
For faster assistance, please check your order confirmation or tracking information if your question is related to an order already in transit.
If you still need help, send us an email at support@bubiva.shop or call us at +1 828-341-6624 during business hours.
Thank you for choosing Bubiva. We appreciate your business and are happy to assist with questions about our baby toys, orders, shipping, returns, or general customer support.